The booking is confirmed only after successful payment and confirmation from the Seller.<\/p>\n<\/li>\n

The Seller reserves the right to refuse or cancel any booking (e.g. in case of payment failure, overbooking, errors, or force majeure).<\/p>\n<\/li>\n<\/ul>\n

5. Performance of the Service<\/h3>\n

\n
• \n

  On the scheduled date\/time, the Customer must arrive at the designated start point for the adventure. Failure to show up on time may be considered a cancellation \u2014 unless prior agreement with the Seller.<\/p>\n<\/li>\n

• \n

  The service (game, puzzles, guidance) will be provided as described; the Customer agrees to follow all instructions, respect the sites visited (medinas, monuments, kasbahs), and behave responsibly.<\/p>\n<\/li>\n<\/ul>\n

  ---

  \n

  6. Cancellation \/ Rescheduling \/ Refunds<\/h3>\n

  \n
  • \n

    Given the nature of the service (scheduled session, limited places), the policy for cancellations or rescheduling must be clearly defined (delay before the session, number of participants, conditions).<\/p>\n<\/li>\n

  • \n

    If cancellation is accepted by IZI Morocco, a refund or credit\/alternate date may be offered. If not, the booking may be forfeited (no refund).<\/p>\n<\/li>\n

  • \n

    Any special conditions (group size changes, no-show, bad weather, force majeure) must be addressed in your internal cancellation policy.<\/p>\n<\/li>\n<\/ul>\n

    ---

    \n

    7. Liability & Safety<\/h3>\n

    \n
    • \n

      IZI Morocco commits to providing a safe, functional, and enjoyable experience.<\/p>\n<\/li>\n

    • \n

      The Customer agrees to follow all safety and behavioural instructions. The Customer is responsible for their own belongings and behaviour; IZI Morocco cannot be held liable for accidents, loss\/damage caused by negligence, or misuse of the application or site.<\/p>\n<\/li>\n

    • \n

      The Seller\u2019s liability is limited to the amount paid for the booking, except in case of gross negligence or willful misconduct.<\/p>\n<\/li>\n<\/ul>\n

      ---

      \n

      8. Personal Data & Privacy<\/h3>\n

      \n
      • \n

        The Customer\u2019s personal data (name, contact details, booking information) may be collected and processed for the purpose of booking management and communication.<\/p>\n<\/li>\n

      • \n

        Data will not be shared with third parties without consent, except if required for the performance of the service (e.g. partners, subcontractors).<\/p>\n<\/li>\n

      • \n

        If needed, a separate Privacy Policy should be provided.<\/p>\n<\/li>\n<\/ul>\n

        ---

        \n

        9. Intellectual Property & Content<\/h3>\n

        \n
        • \n

          All content on the website (text, images, maps, scenarios) is protected. Any reproduction, distribution, or modification without the express permission of IZI Morocco is prohibited.<\/p>\n<\/li>\n<\/ul>\n

          ---

          \n

          10. Applicable Law & Dispute Resolution<\/h3>\n

          \n
          • \n

            These Terms are governed by the laws applicable in Morocco.<\/p>\n<\/li>\n

          • \n

            In case of a dispute, the Parties will attempt an amicable resolution. If this fails, the competent courts at the domicile of IZI Morocco will have jurisdiction (you may specify the exact court\/city in your internal documents).<\/p>\n<\/li>\n<\/ul>\n

            ---

            \n

            11. Acceptance<\/h3>\n

            By completing a booking, the Customer expressly accepts these Terms and Conditions without reservation.<\/p>\n","protected":false},"excerpt":{"rendered":"

            Date of last update: [07\/11\/2025] Preamble IZI Morocco (hereafter \u201cthe Seller\u201d) offers outdoor\/heritage-based escape-game experiences via its website https:\/\/www.izimorocco.com. These Terms and Conditions govern all bookings made by the \u201cCustomer\u201d (you), who declares having the legal capacity to contract and accepts these Terms by booking. IZI Morocco+1 1. Scope and Application These Terms apply to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-compact.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3204","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.izimorocco.com\/en\/wp-json\/wp\/v2\/pages\/3204","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.izimorocco.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.izimorocco.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.izimorocco.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.izimorocco.com\/en\/wp-json\/wp\/v2\/comments?post=3204"}],"version-history":[{"count":2,"href":"https:\/\/www.izimorocco.com\/en\/wp-json\/wp\/v2\/pages\/3204\/revisions"}],"predecessor-version":[{"id":3257,"href":"https:\/\/www.izimorocco.com\/en\/wp-json\/wp\/v2\/pages\/3204\/revisions\/3257"}],"wp:attachment":[{"href":"https:\/\/www.izimorocco.com\/en\/wp-json\/wp\/v2\/media?parent=3204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}